Topic: Product Distribution and Access (PDA) Problems
Date/Time
Issued: August 25, 2018 1506Z
Product(s)
or Data Impacted: Most products associated with internal and
external users.
Date/Time
of Initial Impact: August 25, 2018 1338Z
Date/Time
of Expected End: August 25, 2018 1454Z
Length
of Outage: 76 minutes
Details/Specifics
of Change: The ESPC PDA system experienced an internal
messaging issue affecting most users. This may have resulted in
product delays or possible lost data. The environment has returned
to normal processing after technical intervention and the PDA
support team is investigating the cause of the outage.
Web
Site(s) for applicable information: N/A