Topic:
Product Distribution and Access (PDA) Problems
Date/Time
Issued: August 27, 2018 1350Z
Product(s)
or Data Impacted: Most products associated with internal and
external users.
Date/Time
of Initial Impact: August 27, 2018 0936Z
Date/Time
of Expected End: August 27, 2018 1253Z
Length
of Outage: 3 hours and 17 minutes
Details/Specifics of Change: The ESPC PDA system experienced
an internal messaging issue affecting most users. This may have
resulted in product delays or possible lost data. The environment
has returned to normal processing after technical intervention and
the PDA support team is investigating the cause of the outage.
Web
Site(s) for applicable information: N/A
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