Topic:M-B AIRS and MODIS Outage due to failure of the R10GW server

Date/Time Issued:M-B January 30, 2020 0320Z

Product(s) or Data Impacted: All AIRS and MODIS Products

Date/Time of Initial Impact:M-B January 29th, 2020 1800Z

Date/Time of Expected End: January 30th, 2020 0200Z

Length of Outage:M-B 8 Hours

Details/Specifics of Change:M-B The MODIS gateway server crashed at approximately 1800Z on January 29th.M-BM-B A replacement server was brought on-line, but configuration and porting of required services took several hours.M-B Restoration of data processing was completed at 0200Z on January 30th.M-B NASA is sending all available back-logged data which will be processed as time permits, with newest data taking priority.

Due to security policy changes, the new server does not support FTP access.M-B Any remaining customers still pulling AIRS or MODIS data from R10GW will need to transition to the Product Distribution and Access (PDA) system (contact at

Contact information for Further Information:
M-B ESPC Operations at at 301-817-3880

Web Site(s) for applicable information:M-B N/A

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