Topic: Transfer of Raytheon legacy JPSS Help desk email to new NOAA.gov email

Date/Time Issued: June 14, 2023 17:30 GMT

Product or Data Impacted: No product outages or lapses in JPSS Helpdesk functions are expected as we transfer the email support addresses. The Current and New Helpdesk email accounts will be monitored by the ERT Sys Admin Team  between 9am – 5pm , Monday - Friday until June 23, 2023. After which, all JPSS Helpdesk functions/requests will solely be worked under the new jpss.cgs.helpdesk@noaa.gov mail box. The current RTN_CGS_Helpdesk@rlist.app.ray.com, helpdesk email distro(password resets, JPSS CGS account lock outs, JPSS & 5042 ERAV login issues, ect..) will be retired on June 23,2023. A new NOAA.GOV Helpdesk email address has been created to take over for the legacy Raytheon email address.

Date/Time of Initial Impact: June 14, 2023 18:00 GMT

Date/Time of Expected End: June 23, 2023 18:00 GMT

Length of the Outage/Event:  N/A

Details/Specifics of Change: 

Switchover Timeline:  

June 14, 2023; New Helpdesk email address jpss.cgs.helpdesk@noaa.gov goes live.

June 23,2023; The RTN_CGS_Helpdesk@rlist.app.ray.com, will be retired. 

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